Please find some useful questions and answers about Keygold Secure. Should you have any further enquiries, please do not hesitate to contact us.

GENERAL 

Q1. How much does Keygold Secure cost?

A. Keygold Secure costs only £49.99 for a 12 Months, 3 seperate PC Licence.

Q2. What kind of computer can I use Keygold Secure on?

A. You can use Keygold Secure on PCs with Windows Vista, XP & 2000 operating systems installed on them. Keygold Secure is not designed for use on other operating systems, such as older versions of Windows, or the Macintosh Operating System - so Keygold Secure can’t be used with an Apple Mac computer, for example


Q3. How do I know that all the components of Keygold Secure are actively working?

A. When you log into the Keygold Secure Control Centre, the first screen that you see shows you summary graphs for the six main components of Keygold Secure – website visits, messenger/chat usage, blocked sites, anti virus, computer usage and software usage. There is a set of graphs for each of your machines running Keygold Secure. You can see the different sets of graphs by clicking on the computer name tab at the top of the screen. The presence of the graphs, for each of your machines running Keygold Secure, shows that Keygold Secure is functioning fully.

In addition, Keygold Secure runs a small process (a ‘background’ activity) which checks on the status of your Keygold Secure software every minute. If this process detects that Keygold Secure has suffered a malfunction for any reason, it will automatically ‘restart’ the software.


Q4. How do I add Keygold Secure to another computer?

A. You can install Keygold Secure on three separate machines which you own, either at home, in the office or a mobile machine such as a laptop. (If you were to try to install on a fourth machine, the client on this machine would simply be ignored by the Keygold Secure central databases.)

To install on another computer, or to re-install on an existing computer:

1. Log in to your Keygold Secure Control Centre.
2. Click on the ‘My Homepage’ button.
3. Click the ‘Install Keygold Secure on a new machine’ icon – further installation details are now given on the page displayed.


Q5. Can anyone other than myself remove or disable the Keygold Secure from my computer(s)?

Only users with ‘administrator’ rights for a machine can remove software. This is why we recommend that other users of your PC should be given the ‘limited’ type of user account, while you yourself should have an ‘administrator’ account.
It is possible for a more advanced user to stop the Keygold Secure process manually, but the effect of doing this is only temporary, as Keygold Secure will automatically ‘restart’ itself in minutes if this should happen.

Only users with a Control Centre login (i.e. yourself) can make Keygold Secure ‘inactive’ (or disabled) for any users of a machine.


Q6. I have installed Keygold Secure on my PC but I only have one user appear. Why is this?

A. Keygold Secure has detected that there is only one Windows user set up to use your computer. In other words, your family uses your computer simply by turning it on – individual members do not need to enter their own unique passwords or select their unique user profile to use the computer.

In order to benefit from the unparalleled reporting capabilities of Keygold Secure , you will need to create different users in Windows, one for each person in your family who uses the computer. This is a very straightforward procedure, and you should do this for each computer you want to run Keygold Secure on. Once you have done this, Keygold Secure will detect the new users, and will then show them separately in your Keygold Secure Control Centre.

Click here to download the Keygold Secure User Guide, or refer to your Microsoft Windows documentation or help system, for instructions on how to create Windows users.


Q7. How quickly are any changes that I make to my Keygold Secure Software enabled?

A. Your Keygold Secure software ‘communicates’ with our central databases updates every minute. Therefore any configuration changes that you make (e.g. adding a new computer, setting blocking rules for a particular user) will start to be effective approximately 1-2 minutes after you’ve made them.

Changes that we make to our central databases (e.g. adding more categorised websites) are made continuously, and are effective as soon as they are made – if you have blocked the category of website which any new addresses belong to, then you will be immediately protected.


Q8. How will I receive any future upgrades to the Keygold Secure software?

A. The upgrades will be sent to your machine(s) automatically, as and when new releases are available. If an upgrade is available, a message will appear on your screen advising you of this fact and asking you to accept the upgrade. (You should always agree to accept the upgrade, so that you always have the latest version of the software.)


Q9. What brands of Instant Messenger software does Keygold Secure report and record?

A. Currently, Keygold Secure monitors and records MSN, Yahoo, AOL, MySpace, Jabber and ICQ.


Q10. How far back can I see the Keygold Secure reports for a particular user?

A. The Keygold Secure Central Database holds the last 30 days’ data, on a rolling basis. This means that no permanent record is kept centrally. You can of course either save or print the Keygold Secure reports, to keep a lasting record of your own.

In the report screens, you can select to see the data for a particular user (or for all users) on any given day, or for the last 7 days.

Q11. What subjects are contained within the categories that Keygold Secure blocks?

A. Keygold Secure has sophisticated filtering categories, which have been simplified to the following six:

Adult Pornographic sites: Sites featuring nudity and/or sexuality; “adult” underwear and role-playing apparel; games, humour and literature sites with overtly adult content; personals/dating/romance; art featuring nudity or explicit sexuality; sex education;

Drugs: Sites concerned with supply, promotion and/or advocacy of illegal drugs; including drug-related paraphernalia, literature, and equipment; associated alternative lifestyles;

Gambling: Bookmakers and casinos (online and offline); gambling machines (fruit machines, roulette, etc.); gambling resource and information sites;

Gaming: Online Games, online gaming groups; gaming resources; interactive puzzles; role-playing games; video games; coin-operated games;

Hate: Violence; aggression; racism; weapons (supply and advocacy/information); terrorism; political, racial or religious intolerance, bigotry or hate; incitement to law-breaking, including civil disobedience; suicide assistance/advocacy sites;

Threats: Sites concerning hacking, phreaking, phishing, virus creation, password cracking, illegal software, warez, proxies and redirectors, fraud, credit card number generation, dialers, and other identifiable threats.

Keygold Secure uses a unique combination of detection tools and techniques that can identify harmful websites. The Keygold Secure central databases contain in excess of 30 million digital fingerprints, which identify a file out of millions of other files.

These fingerprints are generated from an assessment process, which involves our dedicated team of specialists physically reviewing the material and determining the categories to which the material should be assigned. The material can take various forms: images, website addresses (URLs), files, movies etc.

Keygold Secure constantly compares web access requests against the Keygold Secure databases for matches. If a member of your household is attempting to reach a web resource which has been found and classified within the Keygold Secure database, and which you have decided they shouldn’t see, they will be denied access.


Q12. I have managed to reach a website that should be in one of the categories I have blocked. How did this happen, and what should I do?

A. A new website is added to the internet every few seconds. Whilst our assessment techniques are constantly operating 24 hours per day, it sometimes takes a little time for websites to fall within our radar.

B. As filtering products such as Keygold Secure become more widely used, the purveyors of harmful content are constantly seeking ways to ensure that their websites are visited, and not blocked. (For example, many children will want to visit the website Britney.com to get the latest news on their favourite pop star, but if they misspell or mistype the name as Brittny.com they will be directed to an adult material site.) At Keygold Secure we recognise this issue - which is why we physically view the content on the websites and why we capture digital fingerprints of inappropriate images and files in our assessment process.

If you do find a website that you feel we should assess, please let us know by submitting the website address to us.

Q13. You are blocking a site that appears to be quite harmless. What do I need to do to get this ‘unblocked’?

A. If you believe that we have blocked a website in error, you can advise us by submitting a request for reassessment - you can do this via the Keygold Secure ‘blocking’ page that appears in place of the website you were trying to access. In the meantime, to ‘unblock’ the site for your own use, you can add the website address to your ‘My Managed Internet’ personal ‘allow’ list – this means that even though blocking is still ‘on’ for the category in general, you will be able to visit this particular site.


Q14. I want to apply a category to ‘My Managed Internet’ so that I am generally protected, but I want to make some exceptions (websites in this category which I will be able to access). What can I do?

A. To ‘unblock’ a site in one of our categories (at least for your own personal use), you can add the website address to your ‘My Managed Internet’ personal ‘allow’ list – having this list means that even though blocking is still ‘on’ for the category in general, you will be able to visit these particular sites.


Q15. I need to do some research and wish to have unrestricted access to the Internet. What do I need to do?

A. When you don’t want any of the filtering rules to apply to you, simply set your user as ‘inactive’ under ‘Edit Users’, by clicking on the ‘No’ radio button under ‘Active?’, and saving your changes. This tells Keygold Secure not to monitor your user’s activity at all, including preventing access to blocked sites. When you’re finished your work, you can easily reset your user to ‘active’ again.


Q16. I want my children to visit only certain websites, and to be prevented from visiting all other websites. What do I do?

A. Keygold Secure has a feature specifically designed for this very purpose: ‘My Safe Internet’. To use this feature, go to ‘My Safe Internet’, then:

1. Select the user’s tab
2. Add the addresses of the websites that you want him/her to be able to access

This user will now only be able to visit the sites that you have included in his or her personal list.